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PRIVACY POLICY
As a premier store and Internet retailer, we understand that privacy is important, and we have posted this privacy policy to let you know what types of personal information we collect on this site, how we use it and whether it is shared with any unaffiliated third parties for marketing purposes. We encourage you to refer to this policy on an ongoing basis to stay up-to-date on our most current privacy practices, which may change from time to time as we continue to develop this site.
Please note that this privacy policy applies only to this website. For the privacy policies of each of our subsidiaries that operate e-commerce websites, please refer to those specific websites.
Information Collected When You Visit Our Website and How We Use It.
Lily’s Touch only collects personal information that you voluntarily submit to this site, and we use that information for the purpose for which it was submitted.
HOW WE USE COOKIES
Lily’s Touch automatically receives and records information on our server logs from your browser, including your IP address, cookie information and the page you browsed. However, that information is not used to identify and track you as an individual when you're browsing our site.
Lily’s Touch uses cookies only to customize the look of the site and to offer assistance when completing our forms so that a user is not required to retype the same information. For example, if you have the Macromedia Flash plug-in, we will offer pages that contain Flash animations. Lily’s Touch does not use cookies to track your movement through the site.
If you have any questions about our privacy practices and the choices you have regarding the use of your personal information for marketing purposes, you may call us at 787-868-5347.
SECURITY
Lily’s Touch is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. But, please keep in mind we can’t guarantee this, so please take security measures to protect your personal information.
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Online Store Return PolicyAll online orders are considered FULLFILLED once Delivered. In the unlikely event that you’re not satisfied with your purchase you have 3 days to contact us to request an RMA (Return Merchandise Authorization). No return will be accepted without an RMA. The customer will be responsible for return shipping charges. Credit for the return will be given as In-store/Online credit valid for 30 days. In the event that the return is do to an error on our end, an email will be sent including a return shipping label. All merchandise being returned MUST be in Brand New, Unworn condition, including all tags and packaging.
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In-Store Return PolicyMerchandise purchased In-Store will be considered returnable for 3 days. Returns accepted in this timeframe will be subject to In-Store credit only. In store credit will be valid 30 days. No refunds will be made.
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Shipping PolicyLily’s Touch processes orders immediately. Orders will be picked up by USPS in 24-48 Hours. Orders will be shipped using USPS FIRST CLASS MAIL (1-6 Days) and USPS PRIORITY MAIL (1-3 Days). We only ship to USA and Puerto Rico. NO International orders.
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On-Sale Merchandise PolicyAll “ON-SALE” items are classified as NON-RETURNABLE. No “RMA” will be issued on online orders for these items.
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Lay Away PolicyItems purchased using our Lay-Away system can’t be exchanged during or after the Lay-Away 30 days timeframe. Please keep in mind the merchandise MUST be PAID IN FULL in 30 days after the Lay-Away has been placed. After 30 days the merchandise will be available for purchase in store again. Any amount given as payment for the merchandise in Lay-Away will be NON-REFUNDABLE. Our Lay-Away system is valid In-Store only.